popular questions

Blendsmiths was founded in 2017 by two childhood friends, Ryan and Chris. We're all about creating vegan-friendly, natural ingredient drink blends that not only taste great but are also good for you. Here's a little more about our story and how we got started!

We’re neither! *We fit into a separate category of low/no caffeine alternative drinks sourced from natural ingredients and full of authentic flavour. *except our Matcha range, from the Green Tea Plant!

Ingredients and Allergens

Yes, all products are vegan, gluten-free, dairy-free, and crafted from natural ingredients. 

Our blends are free-from common allergens such as gluten, dairy and peanuts. Our ingredients are listed under each product with information on ingredients and allergens for each blend. 

Ordering

You can buy our range directly on our website, or via our many retailers and cafes dotted across the UK and beyond.

Delivery charges depend on the parcel size. We charge delivery for the following sizes:

Up to 200g - £1.80 (Royal Mail)

Between 200g to 2kg - £4.50 (Royal Mail)

Over 2kg - £7.49 (DPD Next day)

You can let your lucky recipient know who their gift is from in the delivery note. And don’t worry, there won’t be any pricing included on any paperwork as standard.

We’d love to hear more about what you do and how we can work together. Please apply for a trade account and we’ll get back to you within 24 hours.

We’ll send you an email confirming your order and order number. Please check junk for this. Sill struggling to find it - get in touch!

Delivery and Packaging

Blendsmiths uses 100% recyclable packaging and prioritizes sustainable practices, partnering with suppliers who are committed to ethical and eco-friendly production. 

Orders are typically dispatched within 48 hours when placed before noon. 

International shipping is available, with quotes provided upon request. Please get in touch with your order request and delivery address, and we’ll provide a custom shipping quote. 

Storage & Preparation

To maintain freshness, store Blendsmiths products in a cool, dry place. If using our branded storage jars, ensure the bamboo lid is secured tightly to prevent exposure to moisture.

Each blend is designed for easy preparation with a milk of your choice. Specific recipes are available on the packaging and website to help you achieve the ideal consistency and taste for each blend.

Returns and Exchanges

Accidentally ordered the wrong thing? You can exchange the product as long as it is unopened and in it’s original pristine packaging. Get in touch with the team as soon as possible to arrange your exchange or return. 

If there is an issue with a Blendsmiths product or delivery upon arrival, please get in touch with our team as soon as possible. Our customers are so important to us, and we always want to make things right! 

Mistakes happen - we get it! Get in touch with the team as soon as possible, and we’ll see if cancelling the order is possible. Our dispatch team is usually speedy, so please let us know as soon as you can. 

No problem! Get in touch with the team as soon as possible, and we’ll change it. Our dispatch team is usually speedy, so please let us know as soon as you can. 

Sourcing & Sustainability 

Blendsmiths supports sustainable cocoa sourcing from smallholder farms in West Africa and participates in the UN Global Compact to promote ethical practices in the supply chain. Initiatives include paying a premium to farmers, supporting community training, and working towards full traceability in cocoa production.

Blendsmiths uses minimal, premium ingredients with no fillers. Each blend is crafted with natural sources like coconut sugar, ceremonial matcha, high-fat cocoa, and organic spices. 

Yes, Blendsmiths offers support for product-related questions. You can reach the team at hello@blendsmiths.com for any assistance - we’re here to help!